Support
How can we help?
Find a quick answer below, or get in touch — a real person reads every message.
Email support
We reply within two working days. Include your device model and, if it's about a scan, which piece.
support@orphia.appPrivacy requests
Questions about your data, or a request under GDPR or KVKK.
privacy@orphia.appDelete your account
How to delete your account and data, with or without the app.
Deleting your accountCommon questions
What do I need?
An iPad, iPhone or Android tablet or phone, and a digital piano or MIDI keyboard connected by USB or Bluetooth. A tablet on the music stand is the nicest way to use it; phones work in landscape.
Most digital pianos made in the last decade have MIDI. If yours has a USB port marked “USB to Host”, or Bluetooth MIDI, you're set.
How do I get the best scan?
Lay the page flat in even light, fill the frame with the page, and hold still until the camera says it's sharp. The in-app camera guides you through it.
The scan got some notes wrong. Can I fix it?
Yes. Open the piece and use the review screen to compare the score with your photo and correct clefs and key signatures. If a page went badly wrong, rescanning it in better light usually helps most.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone or iPad: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app doesn't cancel it.
I bought Pro on another device. How do I get it back?
Sign in with the same account, then open Plan and tap Restore purchases.
How do I get a copy of my data, or delete my account?
In the app, go to Settings → Privacy & account. You can download your data or delete your account there — or see the delete-account page for how to do it without the app.
Does Bluetooth make my timing look late?
It doesn't have to. Keyboard timing calibration measures your connection's delay in a few seconds and takes it off your timing, so a slow link is never counted as playing late.
Looking for something else? See every question.