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How can we help?

Find a quick answer below, or get in touch — a real person reads every message.

Common questions

What do I need?

An iPad, iPhone or Android tablet or phone, and a digital piano or MIDI keyboard connected by USB or Bluetooth. A tablet on the music stand is the nicest way to use it; phones work in landscape.

Most digital pianos made in the last decade have MIDI. If yours has a USB port marked “USB to Host”, or Bluetooth MIDI, you're set.

How do I get the best scan?

Lay the page flat in even light, fill the frame with the page, and hold still until the camera says it's sharp. The in-app camera guides you through it.

The scan got some notes wrong. Can I fix it?

Yes. Open the piece and use the review screen to compare the score with your photo and correct clefs and key signatures. If a page went badly wrong, rescanning it in better light usually helps most.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. On iPhone or iPad: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app doesn't cancel it.

I bought Pro on another device. How do I get it back?

Sign in with the same account, then open Plan and tap Restore purchases.

How do I get a copy of my data, or delete my account?

In the app, go to Settings → Privacy & account. You can download your data or delete your account there — or see the delete-account page for how to do it without the app.

Does Bluetooth make my timing look late?

It doesn't have to. Keyboard timing calibration measures your connection's delay in a few seconds and takes it off your timing, so a slow link is never counted as playing late.

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